Reliable cleaning support for older people at home, including people receiving Support at Home (formerly Home Care Packages). We confirm the cleaning scope and appropriate service contact with you. We aim for familiar faces wherever we can, while keeping your preferences clear when team availability changes.
Choose an answer to start your quote.
We work around each household's preferences, from quiet mornings and familiar routines to preferred products and ways of doing things.
Continuity matters. We reduce handovers, keep routines familiar, and help each visit feel predictable over time.
Communication with you and your provider is agreed at setup.
However the cleaning is arranged, the support stays centred on the person and their home.
Scheduled across visits or built into a longer one. The tasks that are hard to do day to day, handled as part of the visit.
Bed linen changed and beds remade as part of the visit.
One load on, towels folded, returned to where they live.
A scheduled rotation for the tasks that are hard to do day to day.
A scheduled rotation for the tasks that are hard to do day to day.
Reachable interior glass, scheduled into a longer visit.
Hot-water extraction on carpeted rooms when it's been a while.
Available on request, scheduled across visits.
“I've been with Elm Cleaning Bayside for over seven years now. The team have always been amazing. It's the little things they do that make the big difference. Being a wheelchair user there are certain cleaning tasks that I can't do, so when the team are here it makes life that bit easier.”
“We had used another cleaning service last year and stopped because we were unhappy with the constantly-changing cleaning team. My wife said she would do the cleaning herself, and she didn't want strangers in the house. We are over 60, and Elm has been wonderful.”
“I have been using Elm cleaning over the last 6+ months and have found them to be responsive and timely in their comms, very easy to deal with and accommodating of my requests. I have mostly had Janine clean my house and her attention to detail is excellent.”
Tell us if an introduction is important when requesting a quote. We will confirm what the current team and schedule can accommodate.
We aim for familiar faces wherever we can and keep the person's preferences clear in the agreed scope. Team availability can change, so we do not promise one person for every visit.
Tell us about medications, equipment, allergies, or product sensitivities before service begins. We will confirm the scope, exclusions, and any client-supplied product requirements.
Yes. With the client's agreement, a family member or care contact can be nominated for service changes, invoicing questions, and updates that need follow-up.
Yes. Many families arrange cleaning on a parent's behalf. With your parent's agreement, you can be the contact for bookings, changes and invoicing questions, and we keep you in the loop. If anything needs attention, we respond within one business day.
Not necessarily. Access is agreed at setup, whether your parent is home, uses a key safe, or has another arrangement. Many people like to be home, and that works well too.
If your parent's Support at Home provider engages ELM, invoicing follows that arrangement, and we can walk you through it on a call. Paying privately is also an option, and we confirm the scope and price in your quote before anything begins.
Yes. A one-off visit can reset the home before regular visits begin. We confirm the scope with you first, and regular visits can then be weekly, fortnightly, three-weekly or monthly.
We work with self-managed and plan-managed NDIS participants, as well as Support at Home providers. Your Support at Home provider can engage ELM for your cleaning, and our cleaners are directly employed by ELM, never subcontracted. How invoicing works depends on your arrangement, and we can walk you through it on a call.
Tell head office about a question, a change, or an included item after a clean, and we respond within one business day. Re-clean support applies to included items, where eligible.
“Had a vacate clean on my townhouse that I'd rented for 3 years. Excellent service, the team was very friendly. The office staff are very helpful and replied to my emails promptly.”