“Mum looks forward to her cleaner's visits. She knows where everything goes and never rushes. That consistency matters more than anything when routine is someone's anchor.”
Verified clientFamily member, weekly homecare
Reliable cleaning for people who need consistency.
We coordinate with your care team and assign a consistent cleaner so nothing gets lost between visits. Visit summaries keep families informed, and wherever possible, the same cleaner attends each time.
Cleaning that works around the person, not just the house.
Support types04
Wednesday visit · 21 May
10:00 – 12:00 PMKitchen · surfaces, sink, microwave
Bathroom · basin, shower, floor
Floors · vacuum and mop throughout
Laundry · one load, towels folded
Tidy-up · lounge room, entry hall
Cleaner · Maria T.On track
What families can rely on every visit.
Familiar support, backed by our in-house team
Your ELM team
Carefully selected, employed in-house
Police checked & fully insured
Trained for respectful home support
Reliable scheduling & consistent visits
Supported directly by the ELM team
No subcontractors or rotating agencies
Support that feels calm, respectful, and easy to live with
Respectful routines
We work around each household's preferences, from quiet mornings and familiar routines to preferred products and ways of doing things.
Consistency & comfort
Continuity matters. We reduce handovers, keep routines familiar, and help each visit feel predictable over time.
Thoughtful communication
Visit notes and updates are recorded clearly so families and coordinators stay informed without needing to follow up.
What's generally covered during regular visits
Kitchen & dining
Benches & surfaces wiped
Sink & taps cleaned
Microwave & appliances wiped
Dishes put away
Floor swept & mopped
Bins emptied & relined
Bathroom
Basin & mirror cleaned
Shower scrubbed & rinsed
Toilet cleaned & sanitised
Floor mopped
Towels replaced
Toiletries tidied
Living areas
Dusting accessible surfaces
Vacuuming throughout
Hard floors mopped
Cobwebs removed
Finishing
Laundry, one load on
Bed linen changed
Entry hall tidied
Visit summary emailed
For the full list and how we clean each areaSee our approach →
What families have said
“Dad came home from hospital and the house was spotless. Fresh sheets, clean kitchen, everything in order. It made his first night back so much easier for everyone.”
Verified clientFamily member, hospital-to-home
“The visit summaries are what sold us. I live interstate and knowing exactly what happened each visit gives me peace of mind I can't get any other way.”
Verified clientFamily member, fortnightly
“We tried a few services before finding ELM. The difference is they actually communicate. If something changes, they let us know before it becomes a problem.”
Verified clientFamily member, weekly homecare
“Having the same cleaner each week has made a real difference. Mum is more comfortable and the house is consistently clean without us having to manage anything.”
Verified clientFamily member, weekly homecare
“The team was respectful from the very first visit. They asked how Mum liked things done and have kept it that way ever since. That attention matters.”
Verified clientFamily member, fortnightly
The things families usually ask first
Can I meet the cleaner before the first visit?−
Yes. We arrange an introduction visit so the cleaner can meet the client, understand the home, and build familiarity before any cleaning begins.
What if my parent doesn't want a stranger in the house?+
We hear this often. We start with a short introduction visit so your parent can meet the cleaner first. From there, the same person comes each time. Trust builds when the face stays the same.
Are your products safe around medications and medical equipment?+
Yes. We use eco-friendly products that are safe around medications and medical equipment. If you need scent-free or hypoallergenic products, let us know and we'll use them from the first visit.
Can I get a summary of each visit?+
Yes. A written summary is emailed after every visit covering what was done and anything we noticed. It can be forwarded to family or care teams.
Do you work with NDIS or aged care packages?+
We work with self-managed and plan-managed NDIS participants, as well as Home Care Package providers. How invoicing works depends on your arrangement, and we can walk you through it on a call.