Refer a participant. We take care of the rest.
We work with coordinators across Melbourne to provide consistent, reliable cleaning for NDIS participants. You send through the referral, and we look after onboarding, scheduling, and invoicing so you can focus on the broader plan.
A straightforward process from referral to first visit
You send us the referral
By phone, email, or through our contact form. We accept whichever format fits your workflow. Include the participant's details and any preferences you're aware of.
We reach out to the participant
We contact the participant (or their family, if you let us know) to confirm the details, arrange a suitable schedule, and match them with a cleaner.
Service begins
The service agreement is signed, the cleaner is assigned, and cleaning starts. You receive a copy of the agreement for your records.
How we work with coordinators
We keep things simple and consistent so you know what to expect from us every time.
Quick onboarding
Once a referral is approved, we move quickly to get cleaning started. Most participants are matched with a cleaner and have their first visit booked within a few business days.
Consistent scheduling
Participants keep the same schedule and the same cleaner wherever possible. Familiar faces and predictable routines make a real difference, and we prioritise that.
Clear communication
If something changes or needs attention, we let you know directly. No chasing required. We respond to coordinator enquiries within one business day.
In-house teams only
Every cleaner is employed, trained, and police-checked by us. No subcontractors, no outsourced labour. You know exactly who is providing the service.
The paperwork we send through
Every document is formatted clearly and sent to you automatically. You know where to look and what to file.
Service agreement
Per participantPlain-English scope, cleaning schedule, cleaner match, and pricing. Signed digitally, with a copy sent to you automatically.
Vacuuming of living areas and bedroom, mopping of hard floors, bathroom sanitation including shower and basin, kitchen bench and stovetop, bin change, and fortnightly linen change.
Invoice
Per visitItemised and line-item coded to NDIS pricing. Sent to the plan manager or self-managed participant as applicable.
Ready to refer a participant?
Get in touch with our team by phone or email. We accept your own referral format, or we can walk through the details together over the phone.
Questions we hear from coordinators
What happens if the cleaner and participant aren't a good fit?−
Let us know and we'll arrange a new match. The participant's existing schedule stays in place while we sort it out.
How do you handle safeguarding concerns?+
Every cleaner is police-checked and employed directly by ELM. If something comes up, we document it and let the referring coordinator know.
Can you match to a specific cultural or language preference?+
Where we can. Let us know the preference at referral and we'll be upfront about what we can offer in that area. We'd rather flag a limitation early than commit to something we can't deliver.
What if the participant's plan changes mid-service?+
We update the service agreement to reflect the new plan. If the change is significant, we'll get in touch to discuss any adjustments to the cleaning schedule or scope.
Do you take referrals for one-off or short-term cleans?+
Yes. End-of-lease cleans, post-hospital return, seasonal deep cleans. Just mention it when you refer and we'll organise it the same way.