Built around the people who clean, and the people they clean for
Whether it's your home, your office, or cleaning that's part of a care plan, we build a routine around how your life actually runs. We aim for familiar faces wherever we can, follow up when it matters, and bring more than 15 years of experience.
The clean matters. So does the person behind it
Recurring service begins with a clear understanding of your space, preferences, and the details that help your home or workplace run smoothly. We aim for familiar faces wherever we can, without relying on a promise about one person.
Behind the scenes, our team supports that consistency through careful rostering, ongoing training, and clear communication. If something changes, you are kept informed. If a cleaner is unavailable, we organise cover properly and ensure the replacement is fully briefed before arriving. And if something is ever overlooked, we return and make it right.
It is a straightforward approach, built on care, accountability, and follow-through. That is why many of our clients stay with us for years.
Where everything starts
Consistency over convenience
We aim for familiar faces wherever we can and keep the agreed scope clear. Familiarity and reliable routines make a genuine difference to how a service feels day to day.
Employed, not outsourced
Every cleaner is interviewed, police-checked, trained, and employed directly by us. We do not outsource work to subcontractors or rely on rotating agency staff.
Honest communication
If something changes, we let you know. If an included item needs attention, head office reviews it against the agreed scope and coordinates the appropriate next step. We aim to communicate clearly from the beginning.
Respect in every home
Whether we are cleaning a family home, a participant’s space, or an office after hours, we work with care and respect. Our team is mindful, thorough, and conscious of the environments they work in.
Fair work, better service
We provide stable rosters and allow our team the time needed to do the job properly. We believe good cleaning comes from people who feel supported in their work.
Clear scope, consistent service
Every service follows an agreed scope tailored to the client and their space. That means expectations stay clear, and the standard stays consistent from visit to visit.
ELM Cleaning was built around a simple idea: people should be able to rely on the service coming into their home or workplace.
From the first homes we cleaned, what mattered to clients was consistent: knowing who was coming, knowing when they were coming, and knowing that if something was not right, someone would follow it up properly. What mattered to the cleaners was just as clear: feeling supported, respected, and properly prepared to do their work well. The business has been shaped around both from day one.
Fourteen years on, ELM now supports residential homes, workplaces, NDIS participants, and home care clients across Melbourne. From the company's facility in Braeside, cleaners and support staff are trained, equipped, and supported before arriving at a client's space.
As the company has grown, the approach has remained much the same. The team is employed directly, consistency is prioritised wherever possible, and communication stays clear when things need attention. The focus has always been on building long-term relationships, not only with clients, but with the people who represent ELM in homes and workplaces every day.
The measure of the company has always been the same: clients who stay with us long term, and staff who are proud to represent ELM in homes and workplaces every day.
Marjan Karakuyu
Founder & Director
Find the right fit for your situation
Residential
Regular cleaning for homes across Melbourne. Familiar faces wherever we can, an agreed schedule, and a clear recurring scope.
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Commercial
Offices, clinics, studios, and specialised spaces. We clean outside business hours so your team arrives to a fresh workspace every day.
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NDIS
Cleaning built around the participant, not just the plan. We take care of invoicing and scheduling so the focus stays on the things that matter.
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Homecare
A familiar cleaner, a predictable routine, and coordination with your care team so the schedule holds week to week.
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