One dedicated cleaner who learns your home and routine, with every visit documented so you always have a clear record. However your plan is managed, we'll guide you through the process and help you understand what's covered.
We take time to understand routines, communication preferences, and what helps each person feel comfortable at home.
Fragrance-free products, quieter routines, and cleaners who understand when to talk and when to give space.
Shared homes, mobility equipment, changing routines, or more complex household situations. Our team adapts respectfully without creating additional stress in the home.
Your plan manager handles the invoicing. We send them an itemised invoice after each visit and keep the process simple and transparent from the start.
Arrange cleaning on behalf of a family member, sit in on the consult, and stay informed about each visit without needing to micromanage the process.
See the family guideA simple referral form, matched cleaner within five business days, and clear reporting you can share back with your participant.
See the coordinator flowScheduled across visits or built into a longer one. We work with the rhythm of the home and the support that is already in place.
Bed linen changed and beds remade as part of your visit.
One load on, towels folded, returned to where they live.
A scheduled extra across visits when it suits your routine.
A scheduled extra across visits when it suits your routine.
Reachable interior glass, scheduled into a longer visit.
Useful for households managing allergies or asthma.
Available on request, scheduled across visits.
“I've been with Elm Cleaning Bayside for over seven years now. The team have always been amazing. It's the little things they do that make the big difference. Being a wheelchair user there are certain cleaning tasks that I can't do, so when the team are here it makes life that bit easier.”
“We had used another cleaning service last year and stopped because we were unhappy with the constantly-changing cleaning team. My wife said she would do the cleaning herself, and she didn't want strangers in the house. We are over 60, and Elm has been wonderful.”
“I have been using Elm cleaning over the last 6+ months and have found them to be responsive and timely in their comms, very easy to deal with and accommodating of my requests. I have mostly had Janine clean my house and her attention to detail is excellent.”
It depends on how your plan is managed. For plan-managed participants, we invoice your plan manager directly after each visit. For self-managed participants, we provide clear invoices that can be used to claim through the NDIS portal. If you’re unsure which applies to you, we can help explain it during the first call.
We match you with a cleaner based on your preferences, needs, and location. Once matched, we keep the same cleaner attending wherever possible so support feels familiar and consistent over time.
Let us know as early as possible and we’ll do our best to accommodate changes. Requests can come from you, a family member, or your support coordinator, and we’ll always communicate clearly if adjustments are needed.
Yes. Every participant receives a clear service agreement before the first visit. It outlines what’s included, pricing, cancellation terms, and how any changes to the service are handled.
Yes. Visit summaries can be shared with your coordinator, family member, or plan manager. They include what was completed during the visit and any relevant notes from the cleaner.