Respectful home cleaning for NDIS participants across Melbourne, shaped around your routine with familiar faces wherever we can. Visits cover everyday household tasks such as kitchens, bathrooms and floors, and extras like laundry support can be added. We work with plan-managed and self-managed participants and explain the invoicing before service begins.
Choose an answer to start your quote.
We take time to understand routines, communication preferences, and what helps each person feel comfortable at home.
Fragrance-free products, quieter routines, and cleaners who understand when to talk and when to give space.
Shared homes, mobility equipment, changing routines, or more complex household situations. Our team adapts respectfully without creating additional stress in the home.
Our invoices use the NDIS support item for house cleaning and other household activities (01_020_0120_1_1), under Assistance with daily life. With a plan manager, we invoice them after each visit. If you self-manage, we invoice you and you claim through the NDIS portal. We confirm the pricing with you in writing before anything begins.
Your plan manager handles the invoicing. We send them an itemised invoice after each visit and keep the process simple and transparent from the start.
Arrange cleaning on behalf of a family member and sit in on the consult. We let you know when something needs attention, and updates are available on request.
See the family guideA simple referral form. We confirm your start date when we set up the service. We let you know when something needs attention, and updates are available on request.
See the coordinator flowScheduled across visits or built into a longer one. We work with the rhythm of the home and the support that is already in place.
Bed linen changed and beds remade as part of your visit.
One load on, towels folded, returned to where they live.
A scheduled extra across visits when it suits your routine.
A scheduled extra across visits when it suits your routine.
Reachable interior glass, scheduled into a longer visit.
Useful for households managing allergies or asthma.
Available on request, scheduled across visits.
“I've been with Elm Cleaning Bayside for over seven years now. The team have always been amazing. It's the little things they do that make the big difference. Being a wheelchair user there are certain cleaning tasks that I can't do, so when the team are here it makes life that bit easier.”
“We had used another cleaning service last year and stopped because we were unhappy with the constantly-changing cleaning team. My wife said she would do the cleaning herself, and she didn't want strangers in the house. We are over 60, and Elm has been wonderful.”
“I have been using Elm cleaning over the last 6+ months and have found them to be responsive and timely in their comms, very easy to deal with and accommodating of my requests. I have mostly had Janine clean my house and her attention to detail is excellent.”
It depends on how your plan is managed. For plan-managed participants, we invoice your plan manager directly after each visit. For self-managed participants, we provide clear invoices that can be used to claim through the NDIS portal. If you’re unsure which applies to you, we can help explain it during the first call.
We consider your preferences, needs, and location when arranging the service. We aim for familiar faces wherever we can, but team availability can change.
Let us know as early as possible and we’ll do our best to accommodate changes. Requests can come from you, a family member, or your support coordinator, and we’ll always communicate clearly if adjustments are needed.
Yes. Every participant receives a clear service agreement before the first visit. It outlines what’s included, pricing, cancellation terms, and how any changes to the service are handled.
Yes. With the participant's agreement, a coordinator or family member can be nominated for service changes, invoicing questions, and updates that need follow-up.
Tell head office about a question, a change, or an included item after a clean, and we respond within one business day. Re-clean support applies to included items, where eligible.
“Had a vacate clean on my townhouse that I'd rented for 3 years. Excellent service, the team was very friendly. The office staff are very helpful and replied to my emails promptly.”