“Had a vacate clean on my townhouse that I'd rented for 3 years. Excellent service, the team was very friendly. The office staff are very helpful and replied to my emails promptly.”
Susanne
Vacate clean, townhouse
End of lease cleaning in Melbourne, scoped for a smoother handover
A move already gives you enough to organise. We work through a detailed vacate-clean scope built around the property and its condition, with clear inclusions before booking and re-clean support if an included item is missed.
More than 15 years of cleaning experience
4.5 ★123 Google reviews
Clear scopeinclusions agreed upfront
In-housepolice-checked team
Insuredpublic liability cover
Re-cleansupport for included items
Detailed inclusions across the property
These are the common inclusions in ELM's Vacate Clean. Your inclusions document and quotation confirm the final scope for the property, including anything assessed or priced separately.
Kitchen
- Cobwebs removed, skirting boards dusted, and windowsills wiped
- Benchtops, sink, taps, and splashback scrubbed and polished
- Cupboards and drawers wiped inside and out
- Stovetop and rangehood exterior cleaned, with filters washed if required
- Oven interior scrubbed, racks and trays washed, and exterior polished
- Dishwasher exterior, switches, and door handles cleaned
Bathrooms and laundry
- Cobwebs removed, skirting boards and exhaust fans dusted
- Toilets cleaned and disinfected inside and out
- Showers, baths, vanities, basins, and taps scrubbed and polished
- Cupboards, drawers, and shelves wiped inside and out
- Mirrors, switches, door handles, and accessories cleaned
- Laundry trough, taps, benches, folding surfaces, and cupboards cleaned
Bedrooms and living areas
- Mirrors and interior glass surfaces polished
- Blinds, shutters, ceiling fans, and vents dusted
- Accessible high dusting completed with a step ladder
- Window tracks, windowsills, and ledges wiped
- Skirting boards dusted and cobwebs removed
- Wardrobes, cupboards, shelving, switches, and door handles cleaned
Entrance and floors
- Cobwebs removed from the entrance and front door dusted
- Leaves and loose dirt swept from the front-door entrance
- All rooms and floor areas vacuumed
- Upholstered furniture vacuumed where present
- Hard floors mopped, including tiles, floorboards, and vinyl
- Any separately quoted work confirmed before the booking
If an included cleaning item is missed, tell us
Contact head office and send photos of the area raised. We compare the issue with your inclusions document and arrange the appropriate rectification under ELM's re-clean policy.
Included itemsThe confirmed scope gives us a clear reference point
Photo reviewSend photos so the concern can be assessed properly
Head-office supportWe coordinate the response and next step with you
Terms and conditions apply.
From quote to an inspection-ready clean in four steps
Tell us the property
Share the suburb, number of rooms, and your move-out date. We will confirm the next quoting step.
We confirm the scope
We agree what is included based on the property, its condition, access, and any inspection priorities you share. An agent-supplied list can help shape that scope.
We clean the agreed scope
Our team works through the agreed inclusions. The expected duration depends on the property, condition, access, and scope confirmed for the booking.
You have inspection support
If an included cleaning item is raised, contact head office with photos so we can compare it with the confirmed scope and arrange the next step.
A clear quote, built around the property
Bedroom count alone does not show how much work a move-out clean needs. We consider the property, condition, access, and requested inclusions, then confirm the scope and total before you book.
Property and condition
The size, layout, number of wet areas, surface types, and current condition shape the work required.
Agreed inclusions
Your quote sets out what is included, along with any inspection priorities shared before booking.
Access and optional services
Keys, lifts, parking, and separately requested services are considered before the quote is confirmed.
Common quote considerations
Carpet steam cleaningAdded to the quotation separately when requested
Window cleaningGlass quoted separately; tracks, sills, and ledges stay included
Wall cleaningAssessed separately for finish, marks, and condition
Larger or complex propertiesReviewed before the scope and timing are confirmed
Bond cleaning in Melbourne, explained.
Bond cleaning and end of lease cleaning are common names for a detailed clean arranged before the final inspection. Some agents also call it vacate cleaning or move-out cleaning. Cleaning is only one factor in a bond decision; damage, wear, and lease conditions sit outside the cleaning scope.
We agree the property-specific scope before the clean. If the agent flags an included cleaning item, contact head office with photos so it can be reviewed under the re-clean policy.
What customers have said about ELM
“This company were fantastic to deal with. From my first email enquiry the customer service has been amazing. Ella was really accommodating and was super flexible to work around our availability and the actual cleaning process was top notch! Couldn't recommend them enough.”
Jade
New client onboarding
“Camila was very personable, professional, thorough and efficient. 5 stars from me!”
Catherine
One-off clean
Everything tenants ask before booking.
How far in advance should I book?−
Request a quote as early as you can. Availability depends on the property, scope, location, and move-out date, so we confirm what can be accommodated before you book.
What if my agent has their own checklist?+
Send it when requesting a quote. It can help shape the agreed scope, and your quote confirms the inclusions for your property.
Do you do carpet steam cleaning?+
Yes. Carpet steam cleaning can be added to your quotation separately. Tell us what the property requires when requesting a quote so it can be arranged with the rest of the scope.
How long does an end-of-lease clean take?+
The duration depends on the property's size, condition, access, and agreed inclusions. We confirm the expected duration during the quoting process.
What if a cleaning item is raised after the clean?+
Contact head office and send photos of the area raised. We compare it with your inclusions document and arrange the appropriate rectification when it falls within the confirmed cleaning scope.
Do I need to be there during the clean?+
Not necessarily. Access and lock-up instructions can be agreed before the booking, including keys or a key-safe code where suitable.
Can you book around my final inspection date?+
Share the inspection and move-out dates when requesting a quote. We confirm the proposed timing against the property scope and current availability.
Are wall and window cleaning included?+
Wall cleaning and window glass cleaning are assessed and quoted separately. Window tracks, windowsills, and ledges remain included cleaning details; your inclusions document confirms the exact scope for the property.
Do you clean garages or outdoor areas?+
Outdoor areas are not part of the standard Vacate Clean. The front-door entrance is swept as part of the documented inclusions. Tell us about any balcony or other area when requesting a quote so we can confirm what is permitted and available.
Is end of lease cleaning the same as bond cleaning?+
Yes. End of lease cleaning, bond cleaning, vacate cleaning, and move-out cleaning are common names for the same type of service in Melbourne. The exact inclusions are confirmed for your property before booking.
What if I lose my bond anyway?+
Bond returns depend on more than cleaning, including damage, wear, and lease conditions outside our scope. We do not guarantee the bond return. If an included cleaning item is raised, contact head office with photos so it can be reviewed under the re-clean policy.
Built on more than 15 years of experience
We bring more than 15 years of cleaning experience across Melbourne, from inner-city apartments through Bayside houses to homes on the Mornington Peninsula. Every cleaner is directly employed and police-checked. We confirm a property-specific scope before the booking. Any priorities or an agent-supplied list can help shape those agreed inclusions.
If an included cleaning item is raised, head office compares it with the inclusions document and coordinates the next step. The value is a clear scope before the clean and practical support after the inspection.
More about how we work →Agreed scopeinclusions are clear before cleaning begins
Re-clean supportconcerns are checked against the confirmed inclusions
Inspection prioritiesshared details help shape the agreed inclusions
Directly employedno subcontractors, no agencies
End of lease cleaning by suburb
Dedicated end of lease pages for suburbs we service. Each page explains the quoting approach, detailed inclusions, and practical booking considerations for that location.