3. CANCELLATION / NON DELIVERY OF SERVICES
3.1. Customer Cancellation/Non Attendance
3.1.1. Repeat Cleans
These prices are set lower than One-Time Cleaning prices on the basis that at least four cleans will be provided. If the service is cancelled before four cleans have taken place, those cleans which have taken place will be charged at the full One-Time Cleaning rate. After 4 cleans have taken place, cancellations of further cleans will be charged, in terms of the quoted cost:
3.1.1.1. 100% when less than 24 hours’ notice is given,
3.1.1.2. 50% when 24 to 48 hours’ notice is given, or
3.1.1.3. 0% when more than 48 hours’ notice is given.
3.1.2. One-Time Cleans Cancellations of cleans will be charged, in terms of the quoted cost:
3.1.2.1. 100% when less than 24 hours’ notice is given,
3.1.2.2. 50% when 24 to 48 hours’ notice is given, or
3.1.2.3. 0% when more than 48 hours’ notice is given.
3.1.3. Access
If Elm is unable to gain access to the property as a result of customer failure to make reasonable arrangements for access, Elm will charge the full cancellation fee.
3.2. Elm Cancellation/Non Attendance
3.2.1. Force Majeure
Elm shall not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including, but not limited to: fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Elm will endeavour to arrange an alternative time suitable to both parties for the performance of its services.
3.2.2. Failure to Supply
Where Elm fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time. As far as is allowable under current legislation, Elm shall not be liable for any other losses.